Difference between revisions of "Goonchat Troubleshooting"
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Occasionally, the clusterfuck that is Goonchat will break and you will be left without a working chatbox. This article serves as a guide for fixing this. | Occasionally, the clusterfuck that is Goonchat will break and you will be left without a working chatbox. This article serves as a guide for fixing this. | ||
<div class="toccolours mw-collapsible | <div class="toccolours mw-collapsible" style="width:99%"> | ||
<span style="font-size:1.2em;">'''My Chat Looks Like This'''</span> <br>Select the image that most looks like the issue you're having | <span style="font-size:1.2em;">'''My Chat Looks Like This'''</span> <br>Select the image that most looks like the issue you're having | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
{| | |||
|- | |||
| | |||
===Loading Error=== | ===Loading Error=== | ||
'''I've waited for 30 seconds and it's still not working'''<br> | '''I've waited for 30 seconds and it's still not working'''<br> | ||
[[File:GoonChatLoadingError.png|link=#Loading Error Solutions]] | |- | ||
|[[File:GoonChatLoadingError.png|link=#Loading Error Solutions]] | |||
|- | |||
| <br><hr><br> | |||
|- | |||
| | |||
===Connection Closed Error=== | ===Connection Closed Error=== | ||
'''I've waited for it to reconnect but it hasn't'''<br> | '''I've waited for it to reconnect but it hasn't'''<br> | ||
[[File:GCConnectionClosed.png|link=#Connection Closed Error Solutions]] | |- | ||
| [[File:GCConnectionClosed.png|link=#Connection Closed Error Solutions]] | |||
|- | |||
| <br><hr><br> | |||
|- | |||
| | |||
===White UI Boxes=== | |||
'''It's not even showing errors, all the UI boxes are just white''' | |||
|- | |||
| [[File:GCWhiteBoxes.png|link=#White UI Boxes Solutions|640px]] | |||
|} | |||
</div> | </div> | ||
</div> | </div> | ||
==Loading Error Solutions== | ==Loading Error Solutions== | ||
# Check to ensure BYOND dream seeker is updated to newest recommended version | # Use Windows 7 or above (Windows 10 reccomended) | ||
# Check to ensure BYOND dream seeker is updated to newest recommended version (Make sure the new version is safe to upgrade to beforehand, often byond updates can be buggy) | |||
# Check to ensure that Internet Explorer is updated to newest recommended version | # Check to ensure that Internet Explorer is updated to newest recommended version | ||
# Restart BYOND | |||
# Rejoin Server | |||
===Continued Issues=== | |||
[[#IE Cache|Clear Your Internet Explorer Cache]] | |||
* Ensure there are no "ghost" dreammaker clients opened | |||
* Disable onedrive | |||
* Restart Computer | |||
==Connection Closed Error Solutions== | ==Connection Closed Error Solutions== | ||
Line 27: | Line 50: | ||
'''If it didn't fix or you can no longer connect''' | '''If it didn't fix or you can no longer connect''' | ||
# Check your internet connection | # Check your internet connection | ||
# If | # If you are connected to internet, Dreamseeker>Settings>Exit | ||
# Open Dreamseeker and reconnect to server | # Open Dreamseeker and attempt to reconnect to server | ||
===Continued Issues=== | |||
# Troubleshoot your Wifi/Router (ensure it's not on your end) | |||
# See [[Guide to Lag]] | |||
==White UI Boxes Solutions== | |||
# Use Windows 7 or above (Windows 10 reccomended) | |||
# Update Windows Explorer to newest version (IE 11 if possible) | |||
# Restart BYOND | |||
# Rejoin Server | |||
===Continued Issues=== | |||
[[#IE Cache|Clear Your Internet Explorer Cache]] | |||
* Restart Computer | |||
* Disable onedrive | |||
==Clearing Caches== | |||
Clear your caches | |||
===BYOND=== | |||
# Click Cog symbol/ options or just press ctrl+p | |||
# go to tab called Games then Click "Clear Cache" | |||
# It may take a few(at least 3-5) rejoins of the server before your game will redownload paradises resources | |||
# Restart BYOND | |||
===IE Cache=== | |||
# Click on the Settings menu in the upper-right corner. | |||
# Click Internet options. | |||
# Under the General tab on the upper-left-hand side, scroll down to Browsing history. | |||
# Select Delete... | |||
# Check the following | |||
## Temporary Internet files and website files | |||
## Cookies and website data | |||
## History | |||
## Download History all checked in Delete Browsing History menu in Internet Explorer | |||
# Select Delete. | |||
# Close Internet Explorer and reopen it for changes to take effect. | |||
==Deleting ghost clients== | |||
# Open your task manager | |||
# Close all "Dream daemon/dream seeker" applications | |||
# Reconnect | |||
==Disabling onedrive== | |||
Onedrive can have varied effects on your client. | |||
Effects include, but are not limited to; | |||
* Extreme lag while in game when moving | |||
* Chat not properly functioning | |||
* Game taking a very long time to start (1-2 minutes to 10-40 minutes) | |||
* Game crashing after 10-30 seconds of gameplay | |||
* Improper loading of icons | |||
To disable onedrive and restore your byond client; | |||
# Go to your onedrive settings (Can be found by searching for onedrive in the start menu) | |||
# Go to your account tab | |||
# Click "Unlink account" | |||
# Go to add/remove programs | |||
# Select onedrive (Ignore warnings, your byond client will not be effected by this) and uninstall | |||
# Go to your byond install location and delete all duplicate files, or delete all byond files and do a fresh reinstall | |||
# Delete all files in your "resources" folder, they will be automatically reinstalled upon startup to another server. |
Revision as of 21:02, 18 January 2023
Assigned to:Sirryan2002
Identifying the Error
Occasionally, the clusterfuck that is Goonchat will break and you will be left without a working chatbox. This article serves as a guide for fixing this.
My Chat Looks Like This
Select the image that most looks like the issue you're having
Loading Error Solutions
- Use Windows 7 or above (Windows 10 reccomended)
- Check to ensure BYOND dream seeker is updated to newest recommended version (Make sure the new version is safe to upgrade to beforehand, often byond updates can be buggy)
- Check to ensure that Internet Explorer is updated to newest recommended version
- Restart BYOND
- Rejoin Server
Continued Issues
Clear Your Internet Explorer Cache
- Ensure there are no "ghost" dreammaker clients opened
- Disable onedrive
- Restart Computer
Connection Closed Error Solutions
- Leave the Server
- Rejoin the Server
If it didn't fix or you can no longer connect
- Check your internet connection
- If you are connected to internet, Dreamseeker>Settings>Exit
- Open Dreamseeker and attempt to reconnect to server
Continued Issues
- Troubleshoot your Wifi/Router (ensure it's not on your end)
- See Guide to Lag
White UI Boxes Solutions
- Use Windows 7 or above (Windows 10 reccomended)
- Update Windows Explorer to newest version (IE 11 if possible)
- Restart BYOND
- Rejoin Server
Continued Issues
Clear Your Internet Explorer Cache
- Restart Computer
- Disable onedrive
Clearing Caches
Clear your caches
BYOND
- Click Cog symbol/ options or just press ctrl+p
- go to tab called Games then Click "Clear Cache"
- It may take a few(at least 3-5) rejoins of the server before your game will redownload paradises resources
- Restart BYOND
IE Cache
- Click on the Settings menu in the upper-right corner.
- Click Internet options.
- Under the General tab on the upper-left-hand side, scroll down to Browsing history.
- Select Delete...
- Check the following
- Temporary Internet files and website files
- Cookies and website data
- History
- Download History all checked in Delete Browsing History menu in Internet Explorer
- Select Delete.
- Close Internet Explorer and reopen it for changes to take effect.
Deleting ghost clients
- Open your task manager
- Close all "Dream daemon/dream seeker" applications
- Reconnect
Disabling onedrive
Onedrive can have varied effects on your client. Effects include, but are not limited to;
- Extreme lag while in game when moving
- Chat not properly functioning
- Game taking a very long time to start (1-2 minutes to 10-40 minutes)
- Game crashing after 10-30 seconds of gameplay
- Improper loading of icons
To disable onedrive and restore your byond client;
- Go to your onedrive settings (Can be found by searching for onedrive in the start menu)
- Go to your account tab
- Click "Unlink account"
- Go to add/remove programs
- Select onedrive (Ignore warnings, your byond client will not be effected by this) and uninstall
- Go to your byond install location and delete all duplicate files, or delete all byond files and do a fresh reinstall
- Delete all files in your "resources" folder, they will be automatically reinstalled upon startup to another server.